The hotel industry has always thrived off of the strength of it’s customer service. Nothing can ruin a trip quite as quickly as a surly or non-existent employee.
So it makes sense why some hotels are trying to set up their front desks differently, by bringing them into the digital age.
A number of chains are looking to cut out the classic first face of the stay – the front desk – with an automated system that will allow for the guests to set up their own stay.
Robert Holland, regional operating manager for the Bermondsey Hotel in London, has already set up some software automation tools to rearrange his workforce more efficiently.
“After breakfast service, the waiters come and help greet people who arrive, taking their bags through… And when the reception isn’t too busy, the receptionists come and help out in the restaurant and vice versa.”
Learn more about the changes that might be coming to the next hotels you stay at, right here.
Read the Full Article: https://skift.com/2016/06/15/make-way-for-hospitalitys-deskless-employee/