Money gets better service. Airport security passport checks which are a costly in time and manpower can be fast-tracked for a fee. The time consuming process will create lines where agents only see 50 passports an hour, hastening que times. Following brexit business must be preserved thus yet those not paying the 5 gbp additional fee may be stuck with worse service due to lessened man-power.
- Airports in Britain look set to expand a scheme allowing them to charge passengers to get through passport control more quickly.
- Airports could charge up to £17.50 to join a queue restricted to perhaps 50 passengers an hour.
- When a commercial firm wants to nudge customers from a free service to a paid-for one, one way to do so is to make the basic service worse
“As the world moves towards biometric passports, will a service enabling passengers to jump the line remain useful?”