WHICH AIRPORTS OFFER THE WORLD´S BEST CUSTOMER SERVICE?

WHICH AIRPORTS OFFER THE WORLD´S BEST CUSTOMER
SERVICE?

Airports Council International (ACI) can help you finding out, as it has announced its 2014 Airport Service Quality Awards.

To obtain its results, ACI (a non-profit organization based in Montreal with 591 members operating 1,861 airports in 177 countries) surveys passengers in global airports for their views on 34 key service indicators.

These include airport access, check-in, security,
airport facilities, food and beverage and retail.

The responses are used to determine the top worldwide
performing airports.  The awards are presented in four categories:

Best airport by region

Best airport by size

Best small airport

Best improvement by region

Best airport by region

Africa: SSR
International Airport, Mauritius

Asia-Pacific: Incheon
International Airport, Seoul, South Korea

Europe: Keflavik
International Airport, Iceland

Latin America-Caribbean: Jose
Joaquin de Olmedo International Airport,Guayaquil, Ecuador

Middle East: Queen Alia
International Airport, Amman, Jordan

North America: Indianapolis
International Airport, Indiana, United States

 

Best airport by size

2-5 million passengers per year: Jose
Joaquin de Olmedo International Airport, Guayaquil, Ecuador

5-15 million passengers per year: Haikou
Meilan International Airport, Hainan,China

15-25 million passengers per year: Gimpo
International Airport, Seoul, South Korea

25-40 million passengers per year: Indira
Gandhi International Airport, New Delhi, India

Over 40 million passengers per year: Incheon
International Airport, Seoul, South Korea

 

Best small airport by region

Africa: Upington
Airport, South Africa

Asia-Pacific: Langkawi
International Airport, Malaysia

Europe: Murcia-San Javier Airport,
Spain

Latin America-Caribbean: Culiacan
International Airport, Sinaloa, Mexico

North America: Victoria
International Airport, British Columbia, Canada

 

Best improvement by region

Africa: SSR International Airport, Mauritius

Asia-Pacific: Netaji
Subhas Chandra Bose International Airport, Kolkata, India

Europe: Pulkovo International
Airport, St. Petersburg, Russia

Latin
America-Caribbean: Las
Americas International Airport, Santo Domingo, Dominican Republic

Middle East: Queen Alia
International Airport, Amman, Jordan

North America: San
Antonio International Airport, Texas, U.S.

 

For the full list of winners, you can visit the ACI website

 

Sky-tours wishes you a nice flight!