I found this interesting blog who explains how the airlines and Travel Agents (mis)treat the ource of Income: Their clients.
We at Sky-tours.com are working hard to change this trying to make us a better alternative to the airlines and our competitors but we still have a long way to go until we reached our goal, but the future will show that we will be the winners.
– We will not overcharge, like the airlines do, for changes and cancellations. Clients will have to pay a fee but this fee will reflect the actual cost involved.
-We have already eliminated our call center with under qualified staff and maintain instead a Support Ticket System with real and knowledgeable travel agents behind answering 7/24 each support ticket. Every Client will have an answer within the next 24 hours. And will have a qualified, friendly answer!
Our aim is that within the next 3 month Skytours will be the most user friendly Online Travel Agency on the Internet. When you book with us you know and feel behind this machine are real people, real travel agents who care about you.
We will fight for your rights against the airlines!